Technical: UofT eMail

Posted on Behalf of Colleagues in UofT Network Services.

Spammers have been targeting members of the UofT Community with sophisticated phishing attacks for the last few weeks by pretending to be a legitimate UofT service asking for your UofT ID and password via email directly, or via an email directing you to a disguised website.


We urgently ask that you let those in your department know not to give their password by email, no matter who appears to be asking for it. And to be very cautious when giving a password to a web page, checking that it is the right page.


Spammers use compromised email accounts to send out millions of spam messages, then external services begin blocking all mail from UofT. This affects everyone’s ability to send messages, including mission critical emails.

UofT Network Services is working around the clock on counter-measures, but they need your help. Please don’t ever give your userid and password by email. Ever. And please pass this message along to colleagues and friends.

On a related note, among the measures being implemented is slowing or stopping those who send large numbers of messages in a short period of time, which may have an adverse affect on members of the UofT community who need to do mass mailings for a legitimate university business reason. Anyone who needs to do mass mailings should contact their local Help Desks or departmental IT support staff for assistance in this regard.

Thank you

Reading: Accessibility, Assistive & Inclusive Technologies & Education

This item is based on a conversation at Ontario Universities’ Council on e-Learning (OUCEL) Summer Institute
(Conference site: )
(Conference Twitter Flow:!/search?q=#oucel11)

Are your school’s website & apps (including your LMS) accessible?

Here are some links:


Reading: Bring Your Own Technology / Device

There is a growing literature on Bring Your Own Technology / Bring Your Own Device (BYOT/BYOD). Does your school have a policy? Best practices? Here are some recent links on the topic:

Please let me know if you have other good reading sources for the BYOT/BYOD topic.

Reading: eLearning in India

Given the vast numbers of students and challenges of delivery, the Indian education landscape is attempting to adopt technology-enabled learning. With 673 million (60 per cent) of the population below 30 years of age (median age: 25 years), the sector has immense potential. I’ve been reading some articles about eLearning in India, looking for ideas that might have relevance to our work here in Canada. Here are some of the interesting points and questions raised:

  • Nearly 10 million students have logged into online classrooms
  • India e-learning moving from outward-looking to servicing India
  • eLearning and IT development driven by private sector education business
  • Scaling up and dealing with diverse population the major challenges
  • NGOs offering online skills training to youth living in urban slums & rural areas
  • Executive education programs banking on mobile learning
  • American schools delivering online programs to Indians
  • Q: Is the quality of online teachers better than F2F?
  • Q: Is online tutoring cheaper than F2F tutoring?

Some References (please send others if you have them):

Harvard brings e-learns for Indian managers by Namrata Singh: The Times of India, 05/07/2011

In a class of its own by T.E. RAJA SIMHAN: The Hindu Business Line; July 17, 2011

Finally E-learning Begins in India – with a Bang!

Mishra, S. (2009). E-Learning in India. International Journal on E-Learning, 8(4), 549-560. Chesapeake, VA: AACE.

digitalLEARNING INDIA 2010 report on plenary sessions. (September 2010 )

Reading: MISO Survey of Library & IT Services in Higher Ed

The Measuring Information Service Outcomes (MISO) Survey supplies standardized, highly comparable performance measures for both IT and library decision makers without regard to organizational structure. The MISO Survey is a web-based quantitative survey designed to measure how faculty, students, and staff view library and computing services in higher education.

There are several analyses of the MISO survey now available, including:

  • The main MISO website:
  • MISO Staff Benchmarks:
  • Educause ECAR Bulletin: Evaluating IT and Library Services with the MISO Survey:  ( account required; may be available from your library collection as well)

Some interesting highlights from the ECAR report:

“In terms of satisfaction, both faculty and students report high satisfaction (3.5 and higher) with the majority of services… This is good news for library and IT organizations, as it indicates that, with the possible exception of wireless performance, where the demand is growing more quickly than we can keep up, priorities are understood and generally well supported.” (p. 4)

“Infrastructure items like campus computing labs and especially wireless network stability and speed are dropping in student satisfaction over time (p. 9) While the rate is slow, the majority of services declining in faculty satisfaction are among the core library services.” (p. 8 )

And from the MISO Staff Benchmarks document:

“The services most important to staff are the core IT functions required to support efficient work.  E-mail, networking, computer support and phone services are the basic services upon which other services are built.  None of the services staff consider most important are focused on teaching and learning as a primary attribute.  Library services and remote access to campus resources, while important to staff, are not as highly valued.” (Fifth paragraph)