Thank you to Shannonn Kelly

As many of you know, Shannonn Kelly came to ACT last year to help provide some initial project management activities related to two ACT projects – technical upgrades to the CE system, and the first two phases of the Academic Toolbox Renewal initiative.

As both of those are now (mostly) complete, Shannonn will be moving on to spend more time with a variety of her other interactive project clients in education, banking, retail, tourism and film industries.

This was my second round working with Shannonn; we first worked together when I was working in OISE’s Computer Services division and Shannonn was a research and project manager for a professor at OISE who specialized in technology, assessment and learning.

I have greatly appreciated Shannonn’s organizational skills and her incredible flexibility, especially during the start-up phase of the Toolbox Renewal initiative. During her time here, our team met with dozens of key stakeholder groups, and multiple scores of people throughout the University. Her efforts were instrumental in allowing us to achieve that goal.

Shannonn will be finishing off some final project management tasks through the remainder of the semester. I know you will all join me in wishing her the very best with her project management consulting work.

(PS – you can reach Shannonn via her website, – don’t forget the extra N at the end of her name 😀 )

Portal Help during December Break

From: Saira Mall, Manager, ACT Support

During the holiday break beginning Wednesday December 23rd, limited Portal Help Support services will be available only on Dec 23rd, 28th, 29th, and 30th, for two hours each day.

Full Portal Help support services will resume Monday January 4th, 2016.

Instructor requests for access to a course website in advance of formally being hired and/or placed inside ROSI must be processed by the Business Officer or HR in their department.  Portal Help staff cannot manually assign people to instructor roles, or enroll students in the Portal – that role must come from ROSI.

Information about Course Access has been posted on the Portal Help site:

Have a restful holiday and enjoy a well-deserved break with family and friends.

Best wishes,


UofT Exchange and UTorMail Quotas & Migrations


Dec. 1, 2015

From: AJ Hyman, Director, Academic & Collaborative Technologies, ITS

Re: UofT Exchange and UTorMail Quotas & Migrations
Please note, effectively immediately, we are unable to increase Exchange and UTORmail quotas, or perform account migrations between systems, due to space constraints.

Please work with your clients to manage their use of email as a storage mechanism. Helpful resources for managing accounts is available from the Information Commons: (this includes managing the storage of messages with attachments).

A resolution to this issue is pending the outcome of discussions around Faculty & Staff eCommunications.

For more about the Faculty & Staff eCommunications initiative please see:

Questions? Please contact