COVID Update: Who is Asking for Help (part 2)

March 27, 2020

Like almost all North American schools (and many around the world), we’ve had to switch the way we teach and learn due to the Covid-19 pandemic. That means significant increases in the use of technology, and in demand for support around those technologies. In a series of posts, we will be sharing some visualizations of those changes.

In this post we share the data on who is asking for our help. In part one, we looked at distribution by “division/department.” In this post, we show the distribution by role and the topics. Not surprisingly, the immediate surge was from instructors seeking a way to deliver their remaining lectures – Collaborate is our institutionally supported webinar tool. We would imagine that as the term comes to an end, and instructors are looking for assistance in dealing with final assessments, we will see a change in the patterns. This data is from March 16 to March 23. Thank you to ACT team member Maryam Shafiei for compiling the data.