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Technical Issues

We’ve Moved (virtually)

January 21, 2020

As of today, our team has started using the ServiceNow platform for support as part of the larger Enterprise Service Centre initiative (ESC). Here’s a little video on how UofT … Read More

Traffic in a Storm

February 11, 2019

by Marco Di Vittorio Manager, Application Administration Academic & Collaborative Technologies (ACT) Most traffic moves slower during a snow storm. Pedestrian, vehicle and airline routes typically grind to a halt … Read More

Email Woes

June 21, 2017

The last few days have seen some challenges with campus email. The main symptom was delayed delivery of inbound email caused by a massive increase in the volume of email … Read More

Portal Scheduled Maintenance – May 5-7

April 7, 2017

Portal (Blackboard) Maintenance is Scheduled for May 5, 22:00 EDT  –  May 7, 22:00 EDT The Portal will undergo scheduled maintenance from Friday May 5, 2017 at 10:00 PM until … Read More

OneClass Easy Invite Chrome Extension

December 13, 2016

IMPORTANT ANNOUNCEMENT We have discovered a problem with something called the OneClass Easy Invite Chrome Extension which may result in the theft of any username and password you use for … Read More

O365 Clutter changes

May 31, 2016

From: Luke Sutherland Academic & Collaborative Technology – Operations Group It has come to our attention that a feature of the O365 mailbox (Clutter:  has been flagging some internal … Read More

Portal Help during December Break

December 3, 2015

From: Saira Mall, Manager, ACT Support During the holiday break beginning Wednesday December 23rd, limited Portal Help Support services will be available only on Dec 23rd, 28th, 29th, and 30th, … Read More

Fake Blackboard Prompts

November 6, 2015

Please share widely We have been alerted to attempts by hackers to target UofT students with fake “Blackboard” prompts, which redirect to a fake Blackboard login page. This could include … Read More

Portal Scheduled Maintenance – May 8 – 10, 2015

May 4, 2015

As previously circulated, please be advised that there will be a scheduled maintenance on Portal from 10:00PM on Friday May 8, 2015 to 10:00 PM on Sunday May 10, 2015. … Read More

Turnitin DDoS

March 13, 2015

This week, we were informed by Turnitin that they have been subject to a Denial of Service attack. To quote from Turnitin’s memo: “Turnitin has been the target of an … Read More