Like almost all North American schools (and many around the world), we’ve had to switch the way we teach and learn due to the Covid-19 pandemic. That means significant increases in the use of technology, and in demand for support around those technologies. In a series of posts, we will be sharing some visualizations of … Read More

April 23, 2020 With more teaching and learning happening online, a working group was recently struck to review the University’s minimal technical recommendations needed for students to access remote/online learning (including recommended computer technology, accessories, and ways to connect to the Internet). This website features these updated recommendations: https://www.viceprovoststudents.utoronto.ca/students/tech-requirements-online-learning/ In addition to the recommendations, the … Read More

April 7, 2020 Like almost all North American schools (and many around the world), we’ve had to switch the way we teach and learn due to the Covid-19 pandemic. That means significant increases in the use of technology, and in demand for support around those technologies. In a series of posts, we will be sharing … Read More

April 1, 2020 Like almost all North American schools (and many around the world), we’ve had to switch the way we teach and learn due to the Covid-19 pandemic. That means significant increases in the use of technology, and in demand for support around those technologies. In this post, we are sharing a couple of … Read More

March 27, 2020 Like almost all North American schools (and many around the world), we’ve had to switch the way we teach and learn due to the Covid-19 pandemic. That means significant increases in the use of technology, and in demand for support around those technologies. In a series of posts, we will be sharing … Read More

Like almost all North American schools (and many around the world), we’ve had to switch the way we teach and learn due to the Covid-19 pandemic. That means significant increases in the use of technology, and in demand for support around those technologies. In a series of posts, we will be sharing some visualizations of … Read More

Like almost all North American schools (and many around the world), we’ve had to switch the way we teach and learn due to the Covid-19 pandemic. That means significant increases in the use of technology, and in demand for support around those technologies. In a series of posts, we will be sharing some visualizations of … Read More

Like almost all North American schools (and many around the world), we’ve had to switch the way we teach and learn due to the Covid-19 pandemic. That means significant increases in the use of technology, and in demand for support around those technologies. In a series of posts, we will be sharing some visualizations of … Read More

As of today, our team has started using the ServiceNow platform for support as part of the larger Enterprise Service Centre initiative (ESC). Here’s a little video on how UofT people can ask for help (or find useful help documents) via the new system: https://www.youtube.com/watch?v=xTJDIvMw4D8 And of course, you can still just send us an … Read More

An esteemed colleague at another Ontario university recently asked colleagues about educational technology policies.  “I am curious about the educational technology policies (for students and faculty) that people have in place at your respective institutions. Policies or mechanisms around such things as procurement, tech requirements for students, adoption of new tech, etexts, institutionally supported versus … Read More