COVID Update: Support & Consultations

Like almost all North American schools (and many around the world), we’ve had to switch the way we teach and learn due to the Covid-19 pandemic. That means significant increases in the use of technology, and in demand for support around those technologies. In a series of posts, we will be sharing some visualizations of those changes.

In this post we are showing the rapid increase in support and consultation requests in the first week after the University announced it would be moving to on-line teaching in response to the COVID-19 pandemic. At first, requests for help with educational technologies (in blue), and then mid-week, increased requests for support and creation of MS Teams, primarily for administrative and project use. We hope the slow-down in edtech requests as the week ended is a reflection that instructors were getting (somewhat?) used to the technologies they were adopting to complete the semester.

Are you at UofT? Have a question about educational technologies? Write to us at Have a question about MS Teams? Write to us at